Widerrufsrecht
RETURN & REFUND POLICY
We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.
Eligibility for returns
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags, and in its original packaging. You will also need proof of purchase.
How to start a return
Customers are responsible for return shipping costs unless the item is defective or incorrect. To initiate a return, please contact us at:
solenviev@gmail.com
Returns must be sent to the following address:
SOLEN
An d. Stadthalle 7
06886 Lutherstadt Wittenberg
Germany
If your return is accepted, we will send you instructions on how and where to send your package. Items returned without prior approval will not be accepted.
Damages and issues
Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items cannot be returned, including:
- Custom or personalized products
- Sale items may be returned in accordance with applicable EU consumer protection laws.
- - Gift cards
If you have questions about a specific item, please contact us.
Exchanges
The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without providing any reason. The item must be in the same condition as received, unused, with tags, and in its original packaging, along with proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at:
solenviev@gmail.com